AWS Platform Support

Eliminate infrastructure headaches and the associated drain on your technical teams by outsourcing your AWS Platform support to TekStream

Most people move infrastructure to the Cloud to simplify and minimize infrastructure-based IT support demands. Unfortunately, the standard support AWS can offer may not be enough for many companies with custom deployments and depending on what services are being used, standard operations including monitoring, patching and upgrades are still necessary. That’s where further outsourcing AWS Platform support to TekStream can help simplify operations and increase ROI.

About Our AWS Platform Support Services:

TekStream’s premium support for IaaS offerings provides a solution to fill support gaps when moving traditional infrastructure to the Cloud. Our team of 100% AWS-certified consultants will work with you to craft a solution that is unique to your needs. Services we offer include:

  • 24/7 monitoring of underlying IaaS infrastructure, including CPU, memory, disk utilization and performance, and network connectivity and performance
  • OS-level monitoring and support
  • OS Patching
  • Real-time alerts to potential and existing problems
  • First-line support for ticketing
  • Triaging of alerts and issues
  • Coordination with AWS for all underlying infrastructure support
  • Licensing
  • Architecting, implementing, and managing backup solutions
  • Disaster recovery planning and testing

When companies move to a Cloud-based solution, such as the AWS Platform, the motivation is often to offload the support and management of this solution to a third-party provider. Outsourcing support frees your staff to focus on business needs, rather than running an infrastructure. TekStream’s AWS Platform support services provide the following to fill that gap and increase the business value provided by your technical staff:

  • Expert setup of infrastructure and networks
  • Single-vendor solutions for both support and licensing
  • Proactive monitoring of the AWS Platform
  • Years of experience and expert knowledge, ensuring you apply only best practices across your environment
  • Regular review of OS patches, enabling us to provide customized recommendations for your unique environment

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