AWS Platform Support

Simplify Operations, Free Up Your Internal Staff, and Increase Your ROI

Most organizations move their infrastructure to the cloud to simplify and minimize infrastructure-based IT support demands. Unfortunately, the standard support AWS offers may not be enough for companies with custom deployments. Depending on which services are being used, standard operations, including monitoring, patching, and upgrades, are still necessary. Outsourcing support simplifies operations, increases your ROI, and frees up your internal staff to focus on organizational initiatives instead of running an infrastructure.

About TekStream’s AWS Platform Support Services

All TekStream AWS Support Consultants are certified by AWS. Our team also has a diverse background in operations, security, development, and consulting, which allows us to bring the right mix of experience to meet your ongoing needs. Our team will work with you to craft a solution that is unique to your needs. Services we offer include:

  • 24/7 monitoring of underlying IaaS infrastructure, including CPU, memory, disk utilization and performance, and network connectivity and performance
  • OS-level monitoring and support
  • OS patching
  • Real-time alerts to potential and existing problems
  • First-line support for ticketing
  • Triaging of alerts and issues
  • Coordination with AWS for all underlying infrastructure support
  • Licensing
  • Architecting, implementing, and managing backup solutions
  • Disaster recovery planning and testing

TekStream’s premium support for IaaS offerings provides a solution to fill support gaps when moving traditional infrastructure to the cloud and increase the business value provided by your technical staff:

  • Expert setup of infrastructure and networks
  • Single-vendor solutions for both support and licensing
  • Proactive monitoring of the AWS platform
  • Regular review of OS patches, enabling us to provide customized recommendations for your unique environment

TekStream works with you to identify and evaluate areas where we can provide ROI to your teams, freeing them up to focus on internal needs. Our team of subscription experts will ensure that you are receiving the subscriptions that you need, as well as ongoing support. We will architect, install, and configure a solution using best practices that will meet your current needs while providing room to grow and a roadmap for that future growth.