At-Risk Patient Outcomes Require Security and Governance Intensity
Integra Connect solutions combine expertise in specialty medicine, value-based care and advanced analytics to help providers understand the past, keep track of the present and gain the best possible insights for future decisions. This can help providers by giving them the insights they need to apply precision medicine principles to patient cases while controlling the costs of care for the patient and the practice.
The company’s MDR system provides essential security to their clients and patients including a layer of compliance and accuracy that is truly life-altering. Integra Connect approached TekStream for a sharpened managed detection and response platform that offered advanced threat detection and multi-tenant capabilities to cover all corporate locations and outposts.
Technologies Involved
Enterprise Security
SIEM
SOAR
MDR with Playbook
Response Methodology
Key Pain Points
Old solution failed to surface proper alerts with sufficient context.
Improper configuration of assets and identities complicated access controls and data integrity.
Implemented proprietary solution did not fully leverage Splunk.
Internal team lacked Splunk experience, requiring technical and expert guidance.
How We Fixed It
TekStream’s initial analysis of Integra Connect’s Splunk SIEM setup identified a lack of adherence to Splunk best practices. Using the MITRE ATT&CK framework, TekStream evaluated the existing threat landscape to craft the most effective defense strategy for Integra Connect and prioritized PHI handling and EHR data onboarding. Ultimately, this meant rearchitecting Integra Connect’s Splunk environment on Enterprise Security and leveraging SOAR playbooks and use cases to develop a comprehensive threat list. TekStream redefined escalation categories rooted in protocols to identify and counteract threats efficiently. SOAR automation was also used to cut down on noise and false positives.
Additionally, the governance structure was revamped, emphasizing transparency and structured reporting, allowing Integra Connect a crystal-clear view of its operations. At the heart of TekStream’s approach was their adaptable playbook. This valuable resource ensured that solutions were custom fitted to Integra Connect’s business requirements. It informed Integra Connect about its system’s configuration and equipped the company with tools for future troubleshooting. Through these measures, TekStream strengthened Integra Connect’s security infrastructure, expertly addressing immediate concerns to pave the way for a resilient future. TekStream also met the tight timeline while providing Integra Connect with a more cost-effective solution.
“Facing a tight deadline for cutover and onboarding, TekStream expertly coordinated with the Integra team to ensure a smooth transition to Splunk Enterprise Security. TekStream’s exceptional talent enabled them to face complex challenges head-on while working with the Integra team to define a plan of action and areas of improvement. We’re eager to see what we can accomplish with TekStream in the future.”
– Mark Kintner, Integra Connect
Key Successes
- Rearchitected Integra Connect’s MDR setup, leveraging Splunk’s full functionality and capabilities.
- Customized process automation and alerts based on Integra Connect’s needs, fortifying patient data protection, bolstering trust and ensuring compliance.
- Leveraged TekStream MDR playbook to develop a framework for future response and troubleshooting.
- Ensured a holistic multi-tenant defense with comprehensive end-to-end Splunk Enterprise and SOAR integration.
Industry: Healthcare
Headquarters: West Palm Beach, FL; 9 additional locations worldwide
Annual Revenue: >$290 million, 2022
Staff: 1,400 employees
Integra Connect solutions combine expertise in specialty medicine, value-based care and advanced analytics to help providers understand the past, keep track of the present and gain the best possible insights for future decisions. This can help providers by giving them the insights they need to apply precision medicine principles to patient cases while controlling the costs of care for the patient and the practice.