MANAGED SERVICES AND SUPPORT
Knowledgable & Dependable Assistance TekStream’s expert consultants collectively bring decades of experience to our customers. We have the ability to manage all or some of your application environment (including hardware, software, bug fixes, migration scripts, patches and enhancements), so you can focus on what you do best: growing your business.
SUPPORT THE WAY YOU NEED IT
TekStream’s Premium and Enterprise Support offerings are designed to provide companies with flexible support models to ensure their WebCenter applications are running smoothly and efficiently. Support technicians that know your environment, are dedicated to ensure quick response to requests, providing solutions and services based on years of real-world WebCenter experience. Each Support technician is an Oracle Certified application expert dedicated to ensuring the upmost quality of service and customer satisfaction. As part of both the Premium Support and Enterprise Support offerings, customers receive quarterly reviews of their deployed applications, Patch and Hotfix recommendations, and start with a predefined bucket of support hours which can be used by the customer as needed.
TekStream’s Enterprise Support enables customers to spend even more time focusing on their business success by leaving the day to day tasks of running WebCenter applications to us. Enterprise Support provides active monitoring of WebCenter applications to ensure programs are available to meet business demands. Enterprise Support technicians configure a variety of monitoring applications that provide real-time alerting of any issues that may arise. The technicians proactively correct any of the monitored issues while ensuring the Enterprise Support customer is kept apprised of the situation.
Contact us to discuss how we can tailor a support solution for your specific needs and provide you with a straightforward and effective way to manage your WebCenter applications.
The TekStream Advantage:
|Senior Expertise – industry-recognized leaders, each with over 10 years’ experience with WebCenter deployments and support||Oracle Partnership – long-term and solid relationships with Oracle executive management, product management, the Deputy CTO program, marketing and consulting services|
|Repeatable Methodology – together our team has successfully managed over 200 successful WebCenter implementations||Cross-Stack Integration – Provide seamless integration across all areas of the WebCenter family and complementary Oracle Fusion Middleware solutions such as BPM, Identity Management and SOA|
|Sole-Source – one stop for consulting and resourcing for entire deployment life-cycle||Legacy Product Expertise – tribal knowledge of BEA WebLogic Portal, BEA AquaLogic User Interaction (ALUI), FatWire, Optika, Plumtree, and Stellent|