MANAGED SERVICES AND SUPPORT
After decades of experience implementing and supporting Oracle WebCenter Fusion Middleware environments, we find that the operational demands of these environments are not getting any easier to maintain. In fact, as Cloud and hybrid implementations become increasingly common, supporting and managing Oracle technologies become even more difficult. Maintaining an internal staff of architects, developers, support personnel, admins, and infrastructure for critical applications is expensive. TekStream’s support and managed services take this burden off your team, so you can focus on growth— leaving the IT details to us.
About Our Service Solutions:
TekStream’s Premium Support is designed to provide companies with flexible support hours to ensure their WebCenter Oracle applications are running smoothly and efficiently when they most need. Our premium support technicians are dedicated to a quick response to requests, providing real-time solutions and services based on years of practical WebCenter experience. Each premium support technician is an Oracle-certified application and cloud expert who is dedicated to ensuring the utmost quality of service and customer satisfaction.
Support and managed services for Oracle applications aren’t easy. In fact, it is increasingly complex to:
- identify root causes of issues quickly
- know who to pull into an outage
- identify which component is involved
- pinpoint critical patches and their potential impact after adoption
maintain performance baselines
- understand Oracle’s role in supporting various components
TekStream has the expertise needed to quickly identify problems, provide scaled solutions, and manage systems. With TekStream, your IT team isn’t bogged down with difficult-to-manage maintenance requests. Instead, our Oracle support and managed services consultants resolve management issues quickly and efficiently without interrupting your daily business processes.
TekStream’s expert consultants collectively bring decades of experience to our customers. We actually have consultants whose experience with these types of technologies predates Oracle. This brings our Oracle support team a practical knowledge of what it takes to run an Oracle WebCenter ecosystem, including expertise on supporting tools, software, and the various layers of infrastructure. We spend less time guessing and more time solving.
Our Oracle support and managed services team have the ability to manage all or some of your application environment. We deal with hardware, software, bug fixes, migration scripts, patches, and enhancements, so you can focus on what you do best: growing your business.