TekStream Announces New Support Options at COLLABORATE14


TekStream Announces New Support Options at COLLABORATE14
TekStream Premium and Enterprise Support solutions allow companies to focus on growing their business rather than worrying about their WebCenter applications.

TekStream, a leading technology services company providing Fortune 1000 and mid-sized clients with content management, enterprise portal, and resourcing services, today announces the release of their support offerings, Premium Support and Enterprise Support for Oracle’s WebCenter product lines including WebCenter Content, WebCenter Portal, and WebCenter Imaging. Companies today are trending towards cloud-based infrastructures and outsourcing support services to industry experts to help reduce capital and operational costs.

Organizations who have deployed Oracle WebCenter technologies find it hard to retain their in-house experts due to market demands of trained and knowledgeable resources and new customers are faced with the cost of training administrators and support personnel on new technologies. TekStream is a recognized leader of Oracle WebCenter technologies and provides solutions that allow companies to focus on building and growing their business rather than worrying about how to support the technologies that allow their companies to grow.

TekStream’s Premium and Enterprise Support offerings are designed to provide companies with flexible support models to ensure their WebCenter applications are running smoothly and efficiently. Support technicians that know your environment are dedicated to ensure quick response to requests, providing solutions and services based on years of real-world WebCenter experience. Each Support technician is an Oracle-Certified application expert dedicated to ensuring the upmost quality of service and customer satisfaction. As part of both the Premium Support and Enterprise Support offerings, customers receive quarterly reviews of their deployed applications, patch and hotfix recommendations, and start with a predefined bucket of support hours which can be used by the customer as needed.

TekStream’s Enterprise Support offering enables customers to spend even more time focusing on their business success by leaving the day-to-day tasks of running WebCenter applications to us. Enterprise Support provides active monitoring of WebCenter applications to ensure programs are available to meet business demands. Enterprise Support technicians configure a variety of monitoring applications that provide real-time alerting of any issues that may arise. The technicians proactively correct any of the monitored issues while ensuring the Enterprise Support customer is kept apprised of the situation.

TekStream also announces that the Premium and Enterprise Support solutions may be customized with the following support add-ons: 24×7 support upgrade, advanced Premium SLAs, advanced Enterprise SLAs, and increased pre-budgeted support hours above what is offered as standard for Premium and Enterprise support.

“TekStream’s Support offerings are driven by our client’s need to reduce the internal cost of managing and maintaining their WebCenter implementations while providing more proactive care and feeding of the solution to meet their business user demands. Our Support offerings provide a cost effective and flexible solution to engage WebCenter experts on a fractional basis to meet the ever changing and fast paced environments of today’s IT landscape,” says Rob Jansen, CEO of TekStream Solutions.

In addition to these new support solutions, TekStream also offers application hosting options for Oracle’s WebCenter products. CloudStream, TekStream’s application hosting solution, can be combined with both Premium and Enterprise Support to provide customers with a complete end-to-end solution for maintaining their Oracle WebCenter implementations.
For more information, visit Tekstream.com, call 1-844-TEK-STRM, or email us at info(at)tekstream(dot)com.

About TekStream Solutions, LLC 
TekStream Solutions is an Atlanta-based technology solutions company that specializes in addressing the company-wide IT problems faced by enterprise businesses, such as consolidating and streamlining disparate content and application delivery systems and the market challenges to create “anytime, anywhere access” to data for employees, partners and customers. TekStream’s IT consulting solutions combined with its specialized IT recruiting expertise helps businesses increase efficiencies, streamline costs and remain competitive in an extremely fast-changing market. For more information, visit TekStream.com or stop by our booth at Collaborate14 – #1441.

COLLABORATE 14: Connect with a global network of more than 5,000 business applications and database software users, solutions providers, consultants, developers and representatives from Oracle Corporation to share real-world experiences, participate in top-quality training and gain insights to obtain greater value from your technology investments. For more information, visit http://www.Collaborate14.com.