Oracle On-Prem Support poses significant challenges for many companies. Few enterprises have the level of IT bandwidth necessary to constantly monitor for the unique problems faced by On-Prem implementation, much less the broad experience to see trends before they emerge as a problem. The TekStream team, on the other hand, has broad visibility to the Oracle customer base for implementations that are similar to yours. This has given us a deep understanding of the underlying technology, which we can leverage to create proactive support and maintenance recommendations.
Additionally, we can provide proactive development guidance to help prevent your investment from becoming obsolete. TekStream Support maintains direct lines of communication with Oracle Product Management, giving us a behind-the-scenes understanding of product roadmaps and futures. We can predict the impact of product decisions that can affect your implementation or strategic direction.
Our proactive guidance can include:
- Quarterly updates and constant monitoring
- System-focused patch management and updates not requiring regression testing
- Alerts about new updates or hotfixes and recommendations for their implementation
- Implementation assistance to resolve recognized security problems or issues discovered by your team
- Estimates for any custom coding required to correct uncovered issues
- Custom code to correct problems
- Compliance reviews to reduce the risk of time-consuming Oracle audits
