Case Study

Oracle WebCenter Interaction to Oracle WebCenter Portal

Customer: Chick-fil-A

Industry: Quick Service Restaurant Chain

Business Pain: Chick-fil-A is a fast food chain headquartered in Atlanta, Georgia that serves customers across 2,000 restaurant locations and revenue of $6B. Chik-fil-A needed to leverage a self-service portal to provide operators (individuals running the restaurants) with the tools needed to conduct their business in a more efficient manner as their current solution was antiquated and not able to integrate with other key enterprise systems. As different operators and various role types within the restaurants needed to see different information, our client also desired a solution that could provide personalized and secure information based on knowing the user logged into the portal. Finally, as more store operators and corporate users also accessing this solution need mobile access to this solution, our client’s end users wanted a solution that was accessible via mobile devices while in the field.

How we fixed it : TekStream led the requirements, design, development, testing, deployment, and post-implementation effort to redesign Chick-fil-A’s portal solution, which serves both corporate employees as well as the store operators. The portal provides access to a wide variety of system integrations including the Store Point of Sales system, Oracle E-Business Suite applications, targeted web-based communications, as well as a large repository of documents and multi-media content.

The new solution provides the end-user with personalized information based on their role and knowledge of their profile to dramatically enhance the effectiveness and timeliness of the information being presented. In addition, the user interface has been developed such that this information can be easily accessed from mobile devices for those operators going between stores and home.

Technology Involved: Oracle WebCenter Interaction & Content | Oracle E-Business Suite | Oracle SOA/BPM | Oracle Identity Management | Oracle Database | Oracle Business Intelligence