Press Release: TekStream Achieves SOC 1 and SOC 2 Type 2 Compliance Certification

TekStream Achieves SOC 1 and SOC 2 Type 2 Compliance Certification

TekStream’s information security practices, policies, and procedures are officially approved to meet the SOC 1 and 2 trust principles criteria for security, availability, processing integrity, and confidentiality

ATLANTA, GA, January 10, 2019 /24-7PressRelease/ — TekStream announced today that the company has achieved the Service Organization Control (SOC) 1 and SOC 2 Type 2 compliance certification, an attestation standard defined by the Association of International Certified Professional Accountants (AICPA), certifying that TekStream’s information security practices, policies, and procedures are officially approved to meet the SOC 1 and 2 trust principles criteria for security, availability, processing integrity, and confidentiality.

In today’s global economy, more and more companies begin to outsource core business operations and activities to outside vendors. Service providers must have sufficient controls and safeguards in place when hosting or processing customer data. With SOC certification, customers can now be confident that TekStream has the controls and auditing in place to maintain the security, availability, and confidentiality of their systems. TekStream is organized to handle the data privacy concerns of the largest enterprises in highly regulated industries.

“Despite technology advancements, the Cloud and On-Premise environments are not getting any easier to maintain.” explains Judd Robins, Executive Vice President. “In fact, as Cloud and hybrid digital transformations become increasingly common; supporting and managing today’s leading technologies with security controls and protocols becomes even more difficult. Customers are no longer looking to maintain an expensive internal team of architects, developers, support personnel, admins, and infrastructure experts for critical applications. TekStream’s Support and Managed Services takes this burden off customer teams, so they can focus on growth while leaving the IT details to us.”

TekStream’s support and managed services offerings are designed to provide companies with flexible support hours to ensure enterprise solutions are running smoothly, securely and efficiently at all times. Our support technicians are dedicated to rapid request response and providing real-time solutions and services based on years of practice with Amazon, Hyland, Liferay, Oracle, and Splunk.

Our support and MSP services include:

  • Amazon Web Services (AWS) Support – Eliminate infrastructure headaches and the associated drain on your technical teams by outsourcing your AWS support to TekStream
  • Hyland Support – Enhance system security, prevent outages, and ensure that your OnBase solutions continue to run smoothly 24/7
  • Liferay Support – Continually optimize the stability of your implementation. By monitoring and maintaining your environment, TekStream ensures not just that your initial investment in the platform is protected, but that future issues are identified and addressed before they arise.
  • Oracle Cloud Support – Let TekStream’s team of experienced Oracle Cloud Support consultants take care of the management and maintenance of your business’ IaaS and PaaS technologies.
  • Oracle On-Prem Support – Save time by letting TekStream take responsibility for the operational management of your Oracle WebCenter environment. Our support services assess the stability of your current implementation and optimize to provide better security, ensure your applications run smoothly, and prevent outages.
  • Splunk Support – Whether you need guidance in setting up a new environment or creating new solutions to optimize existing environments, Our team of certified support engineers ensure your company is getting the most out of your investment. With proactive identification of errors and anomalies, we can prevent lengthy outages and keep your system running smoothly to keep operational disruptions to a minimum.

TekStream’s commitment to enterprise-level security, privacy, availability, and performance is driven by our unique and entrepreneurial culture built by individuals who are fanatically driven to exceed client expectations. With our SOC 1 and SOC 2 compliance, customers are in good hands with our team of experts.

TekStream is an Atlanta-based technology solutions company that offers business and digital transformation, managed services, and recruiting expertise to help companies manage their applications, business processes, content, human capital, and machine data as well as take advantage of next-generation cloud-based solutions. TekStream’s IT consulting solutions combined with its specialized IT recruiting expertise helps businesses increase efficiencies, streamline costs, and remain competitive in an extremely fast-changing market. For more information about TekStream Solutions, visit or email Shichen Zhang at

Machine Learning with Splunk: Fitting a Model

What is machine learning? A quick search online will return definitions using the words algorithm, statistics and model. A slightly less technical definition would be that machine learning is a general term used for formulas to determine outcomes based on features from provided data. If the goal was to classify plants, for example, height, petal color and environment might all be features in the data set.

The objective for today will be to learn how to fit a model using Splunk’s Machine Learning Toolkit.  We will be using data from the passenger list of the Titanic to fit a model to predict who survived. The data set can be found at The training set is what will be used to build and validate our model.

The data set contains the features passenger ID (PassengerId), passenger class (Pclass), the name of the passenger (Name), the sex of the passenger (Sex), the age of the passenger (Age), the number of siblings and spouses on board with the passenger (SibSp), the number of parents on board with the passenger (Parch), the passenger’s ticket number (Ticket), the amount of the passenger’s fare (Fare), the passengers cabin number (Cabin), and the port the passenger embarked from (Embarked). The training set also has the additional feature of Survived.

Now that the data has been gathered the first step is to clean the data or in other words to make the data as complete and useful as possible. Not all features are useful; a good first step is to remove features that have no predictive value. It is better to leave features than to remove them before determining the predictive capabilities, but features that always have a unique entry such as ticket and name can be removed. (PassengerId will remain as the identifier for each entry.) There are a couple of options with Cabin; it can either be removed or turned into a binary feature. In this case the binary would be zero (0) for no cabin and a one (1) if a cabin is listed. For simplicity this feature will be removed as well due to a lack of information.

The next step involves dealing with data that is not complete but too important to remove. The age feature is not complete but due to “women and children first” age will most likely be a strong predictor in who survives. One option is to remove all entries missing the feature. While not a majority of the entries, a significant number are missing age and removing them may impact the predictive capabilities of other features.

A better option would be to insert a value that has little to no effect on the age feature and allows for the predictive potential from the other features to be used in the model. Setting an age too low will imply the passenger is a child; setting it too high may not be accurate either. The best option is to fill the blanks with the average age of all the passenger given. This should minimize any effects filling the blanks will have and allow the entries to remain in the data set. The average age for the data set is just under 30. Since age is counted in whole numbers the blank ages will be replaced with 30.

Now that the data has been cleaned it is time to begin using Splunk to build our model! Load the train.csv file into Splunk (it won’t have a timestamp so don’t worry about that) and then click on the Machine Learning Toolkit app. Once inside the app go to experiments and click on create new experiment and select predict categorical fields (since survivor is a category with only two possible values of one (1) or zero (0)). Name the experiment anything you like.

In the search field enter “source=train.csv”. The results should be 891 events. Select “logistic regression” for Algorithm, “survived” in field to predict, and set the split for training/test to 80/20. The split will allow for 80 percent of the data to be used to fit the model and 20 percent to be used to validate the model. The split is randomized from the 891 entries of the entire data set.

The final step in building this model is feature selection. Begin by selecting all the features except passengerId in the fields to use for predicting as shown below.

Depending on how the 80/20 split is done your results will vary but most likely it will be somewhere around 75 percent.  75 percent is better than what is expecting from guessing (50 percent), but the model can be improved. Unselect Embarked from the fields to use for predicting and fit the model again. The model should now be in the high 70’s to low 80’s.  The terms precision and recall measure the accuracy of the model. Precision is the percentage of returned values that were accurate and recall is the percentage of accurate values that were returned. In this scenario precision and recall are the same.  In the experiment history previous setting can be loaded and earlier models can be fit again allowing for several variations of the same model without needing different experiments.

The Splunk Machine Learning Toolkit is a powerful toolkit with the potential to take your data to the next step from descriptive to predictive. The Machine Learning Toolkit, however, is just that – a tool. Loading data into the MLT or knowing Splunk are not enough.  Understanding how to clean and wrangle data to have the most predictive impact is necessary as well.

Want to learn more about machine learning with Splunk? Contact us today!

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